State Farm® Insurance Agent Frank Orellana
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Lori Beeson
June 2, 2026
"Frank and his team are the best! Frank took time to go over my coverage needs in great detail helping me feel confident I was choosing options to best protect myself and my family. Ruth and Nate always provide exceptional customer service and quick responses to all questions or concerns. They were immensely helpful in finding solutions to coverage for multiple auto & property policies. I highly recommend Frank and his team for all insurance needs."
Kelly Herren
June 1, 2026
"Frank and his team are the greatest! My family and I have been with him since day one. They are always quick to respond to our needs. Really couldn't ask for a better group of people. Thank you!"
mark steele
May 28, 2026
"For over 50 years I have been a State Farm policy holder and since 2001 my local agent is Frank Orellana. Frank has helped me on many occasions, and most recently he went above and beyond to help me get my vehicle repaired after the hail storm last month. Frank's staff is great..a shout out to Ruth Jones for all she does to help me. In my opinion there is no better company than State Farm and no better agent than Frank. Thanks."
Laura Peterson
February 23, 2026
"In today's times of insurance, I know they have to deal with a lot of unhappy people YET the office staff here are always so nice, helpful and very responsive to your questions."
Brian N
February 2, 2026
"We had a difficult situation with false allegations of an accident involving one of our children. Frank’s calm professionalism guided us to the right outcome, and his compassion made the process far less frightening for everyone involved. We are so grateful for his character, so clearly evident over more than a decade. I highly recommend Frank and his team."
Mark Stewart
January 12, 2026
"I would like to thank Ruth who was so awesome, I got pulled over and didn’t have a copy of my insurance card and she emailed it to me within one minute of me calling. I’ve been a State Farm client for 30+ years and they’ve always gone above and beyond for me and I’m very thankful."
Courtney S
September 6, 2025
"Nate with the Frank Orellana State Farm Office in Springfield, MO THANK YOU SO MUCH! Nate helped me to get the insurance I could afford for a great price and great coverage! He offered discounts for safe drivers options and even dove deep into helping me with my questions into a future discount for a permit driver with class's they can take! Nate really is an amazing person and deserves a raise! Thank you again Nate for being so helpful and really getting into the helping others perspective! Keep up the good work!"
Kathy Garton
September 5, 2025
"Ruth with Frank Orellana's office was a godsend helping get a collateral release on my husband's life insurance policy."
Jeremy Williamson
August 8, 2025
"Frank is trustworthy, kind, and incredible at what he does. He outmatched everyone with the policies and rates he provided as well as his customer service. Couldn't recommend highly enough."
Danyelle Miller
July 31, 2025
"Excellent coverage and customer service. Frank and the rest of his team do a wonderful job."
Brooke Darnell
June 24, 2025
"Frank has gone above and beyond in helping me navigate all things insurance. Proactive, punctual and over all character are what sets him apart from everyone else!!"
Kevin Huff
June 23, 2025
"New with State Farm and I'm impressed, Frank gave an unprompted check-in call. He took the time to see if we needed anything, was super friendly, and made sure we got exactly what we needed. Our rates ended up being the lowest around, and the coverage is excellent for the price. Honestly, as much as I enjoyed chatting, I really hope I never have to talk to him again. Good Guy, great policy, highly recommend."
Tammy Gonzalez
May 22, 2025
"We have been with Frank Orellana and State Farm for several years now. There is no one better! Frank knows the business inside and out. He is customer centric at all times. He recommends the coverage plan that best meets his customers needs and not those policies which will make him the most money. Frank genuinely cares for his customers and is available to assist them any time they need. I was recently in an accident. As soon as I called him he first asked if I was ok and then he jumped in to help. As my car was not able to be driven he offered to come and get me, recommended a tow company and guided me so I knew what I needed to do at the scene. He was calm and helped me to be calm. I just can’t say enough how wonderful he is. His office staff is kind, courteous, friendly and very helpful. They have a great team and all work to help their clients. You can’t go wrong using this agency for your insurance needs."
Shirley Robbins
April 28, 2025
"I met Frank through Marketplace when I purchased a Bombay chest from him. Of course I checked out his profile (you can’t be too careful) and found out he was with State Farm. During our transaction I asked if he could send me a quote and he got back to me promptly. He was able to provide me with full coverage car insurance and renter’s insurance for less than I was paying another company for just liability alone. I was so pleased about the ease of switching over to State Farm. Frank walked me through the process over the phone I didn’t even have to go to the office. The website is easy to navigate as well. They much deserved the 5-star rating I have given them. Thanks so much."
tom knichel
April 9, 2025
"State Farm has been very easy to work with and they’re very responsive"
Stacie Bilyeu
January 30, 2025
"Frank and his staff are the absolute best. Frank has been there for us, and gone to bat for us, EVERY SINGLE TIME. Without fail. Look no further, Frank is your guy!"
Joe O
November 14, 2024
"Extremely helpful, informative and courteous. Go out of their way to provide information requested. Much appreciate the service provided."
Kierstyn Olinger
October 4, 2024
"Frank was beyond professional, kind and educational. He made buying home insurance for the first time a breeze, and also helped us with many other things. We truly appreciate how easy this has been! If you are looking for a simple, easy process with a VERY competitive rate, look no further!"
Donicia Goheen
June 12, 2024
"Frank, Ruth, and everyone I have worked with at this State Farm office have been wonderful! They are professional, knowledgeable, and SO good at what they do. I am so fortunate to have them in my time of need when things go wrong. I highly recommend them if you need a caring insurance company!"
CJ Eaton
May 3, 2024
"I just love all of the office personnel. Ruth is always on top of any issue or changes I have on my policy."
Glenn Scrimsher
November 7, 2023
"Had them for years and the owner and staff were always there when you needed them."
Amanda Burks
May 5, 2023
"I've been with Frank Orellana at State Farm for years!
By far the Best agent in the world!
Thank you so much for going above and beyond for me and my family!"
CLC Carter
April 8, 2021
"Frank Orellana has been my agent at State Farm for decades, and has always been a class act. Through auto accidents, roof replacements, etc., he is the consummate professional and has always gone the extra mile to help. I recommend him wholeheartedly to anyone looking for an honest, attentive agent who will do his best to take care of you when you need help the most."
Kirk Brown
December 21, 2019
"Frank and his team have been absolutely amazing for my family for nearly 10 years. They've been there for us through thick and thin. Despite raising several teenagers who didn't exactly drive safely, his team always made sure we had every discount possible, and told us things we could do to save a little more without risking having any less coverage. They're the best!"
D. Joe Hall
November 2, 2019
"Great folks, easy to work with."